Salesforce launches the Agentforce Partner Network

Salesforce, the leading provider of AI-powered CRM, has announced the new Agentforce Partner Network. This global ecosystem of advanced third-party AI agents and agent actions aims to support businesses in autonomously completing complex tasks. Users can install trusted extensions directly through Salesforce AppExchange, enabling them to customize pre-built agents or create specialized agents themselves. According to Brian Millham, President and COO of Salesforce, Agentforce represents a monumental shift by empowering people to redefine business success through AI technology. In the coming years, Salesforce plans to deploy one billion AI agents, with the Agentforce Partner Network playing a crucial role by offering a wide range of ready-to-use partner agents and actions. To successfully and autonomously automate a task, an AI agent must be able to navigate through prompts, user intentions, or system events, retrieve data, create multi-step plans, and execute actions. Considering that companies manage an average of nearly 1,000 different applications, autonomous agents need the ability to seamlessly interact across various systems and databases. This is where the Agentforce Partner Network comes in, enabling customers to access catalogs of third-party capabilities directly within the Salesforce platform. Whether in customer service, sales, or marketing, customers can optimize their existing technology investments with the expanded partner agents. The Agentforce Partner Network allows business applications to be intelligently linked and enables AI agents to take on complex tasks – the future of work lies in the harmonious collaboration of humans and machines. The network includes leading partners such as Amazon Web Services, Google Cloud, IBM, and Workday. These partners are working to develop new agent actions and templates tailored to specific industries or business areas. Organizations can effortlessly carry out activities like content creation, customer insight analysis, or the automation of industry-specific processes. Templates and specialized agents from partners are also easily deployed via AppExchange, allowing businesses to become productive quickly without extensive programming effort. Collaboration is further enhanced by leading global system integrators such as Accenture, Deloitte Digital, and Capgemini. These partners help companies implement tailored agents and bridge the gap between Salesforce technology and other third-party solutions. Steve White of IDC emphasizes in his analysis that Salesforce is creating an open ecosystem with the Agentforce Partner Network which, by integrating leading partners, significantly boosts productivity. This enables better and faster results from AI and autonomous agent projects. Salesforce helps organizations of all sizes redefine their business processes in the age of AI and maximize customer success in collaboration with agents. Visit www.salesforce.com for more information.